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Terms & Conditions

General Pricing Conditions

• Possession of a pricelist does not constitute an obligation to sell.
• All purchase orders accepted by Forbo Flooring Systems are subject to our Terms & Conditions, in effect at the time of order placement.
• Our Terms & Conditions are available on our website at Purchase Order/Terms and Conditions
• Pricing shall be based upon the approved Price List in effect at the time of order placement. Forbo reserves the right to amend such prices from time to time and to discontinue the production of any product without notice.
• All pricing is in CND and subject to taxes where applicable.
• In the event of any general freight increase or any governmental ruling or regulation that results in increased freight costs, we may, without any advance notice, add the amount of freight charged on the invoice to reflect such additional costs.
• Purchase orders for less than a full roll of material or for multiple cuts of a material will be charged the cut roll price.
Orders for more than a full roll of material will be charged the full roll price.

Purchasing Requirements

• Samples may be ordered via our website, on ForbOnline, by emailing or by calling 800-842-7839.
• Orders may be placed on ForbOnline, emailed to, or faxed to 416-745-4211. The following information must be included:
- Purchase Order Number
- Account Number
- Bill to Address
- Ship to Address
- Required Delivery Date
- Job Name/Sidemark
- Color Number/Product Number (purchase will be based on Color Number/ Product Number listed on your P.O. only)
- Product gauge (if Marmoleum}, wearlayer (if Allura}
- Quantity in full square yards for sheet material or full cartons for modular material (quantity will be rounded up to the next full increment)
- Price (If your purchase order lists a price that differs from this price list, a special price quotation number must be included}
- Contact person's name, telephone number, and email address
- Shipping instructions, including method of shipment, specified carrier, and specific delivery site conditions (i.e. residential, jobsite delivery, inside delivery, liftgate required, etc.}

Additional Purchasing Conditions

Non-stock materials may have longer lead times.
• Special order materials have longer lead times, minimum order requirements, and require a signed non-Cancellation Agreement (NCA) on file before production will start. Please contact Customer Service for additional information.
• All purchase orders must have a delivery date provided within 15 days of order placement.
• All purchase orders without a ship date and/or that have not cleared credit within 10 days of the allocation of material will be cancelled.
• Forbo reserves the right to request a Project Information Sheet for all project orders over $10,000.
• Slit charges may apply, please contact Customer Service for costs.

Delivery & Ownership

• Unless otherwise specified, standard shipments originating from and/or delivering within U.S. & Canada, are shipped FOB metropolitan destination, Freight Prepaid. All costs beyond the metropolitan destination are Freight Collect.
• Standard shipments originating from the U.S. & Canada and delivering to the Maritimes provinces are shipped FOB destination, Freight Prepaid.
• Unless otherwise specified, orders are shipped direct to customer warehouse or to a participating warehousing depot.
• Please refer to the following sections for detailed information on included metropolitan destinations and participating warehousing depots.
• Unless otherwise specified, a 1.8% freight and handling charge will be applied to all orders.
• Draw order releases less than a minimum of 4,000 ft2 tile/450 yd2 sheet per shipment will be assessed an additional 7% surcharge, for a total of 8.8% freight & handling surcharge.
• Unless otherwise specified, air shipments originating from outside of North America are shipped DDP, Freight Prepaid & Added, according to lncoterms 2010 .

Special delivery requirements may incur carrier accessorial charges, which are additional and will be added to the invoice.

Metropolitan Destinations

Metropolitan Calgary:
Airdrie, Balzac, Calgary, Chestermere, De Winton, Okotoks

Metropolitan Edmonton:
Acheson, Edmonton, Lancaster Park, Sherwood Park, Spruce Grove, St Albert, Stoney Plain

Metropolitan Kelowna:
Kelowna, West Kelowna, Westbank, Winfield

Metropolitan Vancouver:
Abbotsford, Aldergrove, Annacis Island, Burnaby, Chilliwack, Cloverdale, Coquitlam, Delta, Ladner, Langley, Maple Ridge, Mission, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver, White Rock

Metropolitan Winnipeg:
Assiniboia, Brooklands, Charleswood, East Kildonan, Elmwood, Fort Garry, Fort Rouge, Fort Whyte, Kildonan, North Kildonan, Norwood, Oak Bluff, Old Kildonan, Saint Boniface, St. Charles, St. Germain, St. James, St. Norbert, St. Vital, Transcona, Tuxedo, West Kildonan, Weston, Winnipeg

Metropolitan Barrie:

Metropolitan London:
Arva, Belmont, Delaware, Dorchester, Glanworth, Hyde Park, llderton, Komoka, Lambeth, London, Nilestown, Putnam

Metropolitan Ottawa:
Aylmer, Bells Corner, Carp, Gatineau, Gloucester, Hull, Kanata, Manotick, Navan, Nepean, Orleans, Ottawa, Rockland, Stittsville, Vanier

Metropolitan Toronto:
Agincourt, Ajax, Bramalea, Brampton, Clarkson, Concord, Cooksville, Don Mills, Downsview, Etobicoke, Islington, Leaside, Malton, Markham, Mississauga, North York, Pickering, Port Credit, Port Union, Rexdale, Richmond Hill, Scarborough, Streetsville, Thornhill, Toronto, Vaughan, West Hill, Weston, Willowdale, Woodbridge

Metropolitan Granby:
Abbotsford, Adamsville, Brigham, Brome, Bromont, Cowansville, East Farnham, Granby, Roxton Pond, Roxton Sud, Shefford, St. Alphonse, St. Alphonse De Granby, St. Paul D'Abbots Ford, St. Valerien, Ste. Cecile De Milton, Waterloo

Metropolitan Montreal:
Anjou, Baie D'Urfe, Beaconsfield, Boucherville, Brossard, Candiac, Charlemagne, Chateauguay, Chomedey, Cote Saint Luc, Delson, Dollard Des Ormeaux, Dorval, Fabreville, Greenfield Park, Hampstead, lie Bizard, lie Dorval, Kahnawake, Kirkland, Lachine, Laprairie, Lasalle, Laval, Lemoyne, Longueuil, Mont Royal, Montreal, Montreal East, Montreal North, Montreal West, Outremont, Pierrefonds, Pointe Aux Trembles, Pointe Claire, Pont Viau, Roxboro, St. Bruno De Montarville, St. Constant, St. Francois, St. Hubert, St. Lambert, St. Laurent, St. Leonard, St. Michel, St. Vincent De Paul, Ste. Catherine, Ste. Dorothee, Ste. Genevieve, Verdun, Vimont, Westmount

Metropolitan Quebec City:
Ancienne Lorrette, Beauport, Bernieres, Bois Chatelle, Cap Rouge, Charlesbourg, Charny, Courville, Duberger, Giffard, Lauzon, Les Saules, Levis, Loretteville, Neufchatel, Orsainville, Sillery, St. David De Levis, St. Nicolas, St. Romuald, Ste. Foy, Vanier, Villeneuve

Metropolitan Regina:
Metropolitan Saskatoon:

Warehousing Depots

5620, 68 Avenue Southeast
Calgary, Alberta T2C 5Ll
Phone: 403-259-6681

11560, 186 Street Northwest
Edmonton, Alberta T5S 2Y2
Phone: 780-451-0025

881, Belgrave Way
Delta, British Columbia V3M 5R8
Phone: 604-636-0660

160-2255, Norris Road South
Kelowna, British Columbia VlX 8G7
Phone: 778-760-5388

123, Wheatfield Road
Winnipeg, Manitoba R3C 2E6
Phone: 204-633-7788

645, Mcleod Street
Regina, Saskatchewan S4N 4Y2
Phone: 306-543-2831

248, Edson Street
Saskatoon, Saskatchewan S7J 0P9
Phone: 306-956-3900

15, Elliott Avenue
Barrie, Ontario L4N 4V6
Phone: 705-721-8965

3960, Commerce Road
London, Ontario N6N 1P8
Phone: 519-644-0330

6845, Invader Crescent
Mississauga, Ontario L5T 2B7
Phone: 905-670-0057

125, Colonnade Road
Ottawa, Ontario K2E 7L9
Phone: 613-741-3077

510, Avenue Orly
Dorval, Quebec H9P 2V2
Phone: 514-636-6606

850, Rue Vadnais
Granby, Quebec J2J 1A7
Phone: 450-372-3002

445, Avenue Saint Jean Baptiste
Quebec, Quebec G2E 5N7
Phone: 418-653-4076