Why a multi-site ISO 9001 certificate for Sales:
In most organizations the sales force is usually part of an ISO 9001 certification when they are located at a production facility. This excludes the sales organizations that are not directly related to an operations site.
Complying to the strategy Forbo Flooring Systems wants to ensure excellence in all operations, the ISO 9001 multi-site certificate for the global sales division is a powerful tool that helps our entire sales organization to continuously improve the effectiveness and efficiency of the processes to meet the customer needs.
Some of the benefits for our customers:
• Improved quality and service
• Delivery on time
• Right first time attitude
• Fewer returned products and complaints
• Independent audit demonstrates commitment to quality