As promised in the last issue of Cutting Edge, we’re now rolling out ForbOnline… a new and convenient way to manage your Forbo Flooring Systems account.
Much more than a simple order placing service, ForbOnline also allows you to request quotes, check that products are in stock (in real time), arrange returns, browse through your order history, track your deliveries and lots more besides.
Because everything is now online, this convenient new service is available 24/7 and accessible via any internet enabled device. So, no more waiting for the Customer Service team to arrive at their desks in the morning… you can get on with all your admin as early or as late as you like (and all through the weekend too, if you really must!)
No more time consuming phone calls, and being put on hold, waiting for various queries
to be answered. You can do everything yourself with just a few clicks of a mouse (or taps on the screen, if using a mobile phone
There are multiple ways to find the product you want – direct input or by searching on colour, gauge, length, width or delivery format. All the information and imagery you need is brought together on one screen so you don’t have to flick through brochures or sample books to cross check details. We’ve provided handy prompts too, alerting you to alternative product versions, appropriate flooring accessories and ‘add-ons’ you might want to consider.
We are now extending an invitation to all existing Forbo account customers to register for the service. Please visit www.forbOnline.forbo.co.uk/register. The system may be extended to other customers next year. If you do not have a direct account but are interested in using ForbOnline, please email your details to firstname.lastname@example.org and we will keep you informed of our plans.